Last updated:
Under the Consumer Rights Act 2015 and Consumer Contracts (Information, Cancellation and Additional Charges) Regulations 2013, you have certain rights when purchasing goods online in the UK.
You have the right to cancel your order within 14 days of receiving your goods without giving any reason. This 14-day period is known as the "cooling-off period".
To exercise your right to cancel, you must inform us of your decision to cancel by contacting us:
At vorxyreloxax, we want you to be completely satisfied with your container mini-garden purchase. If you are not satisfied, please contact us within 14 days of receiving your order.
Please note: Due to the perishable nature of plants, we recommend contacting us immediately if you have any concerns about your order.
To be eligible for a return, your container mini-garden must be:
We reserve the right to refuse returns if items are damaged due to misuse or if they have been used beyond what is necessary to establish their nature, characteristics, and functioning.
To initiate a return, please contact us at supportuse@vorxyreloxax.world or call +44 191 340 1271. We will provide you with return instructions and arrange for collection or provide a return address.
If you cancel your order within the 14-day cooling-off period, we will refund you the full amount you paid for the goods, including standard delivery charges (but not any premium delivery charges you may have chosen).
We will process your refund within 14 days of:
Refunds will be made using the same payment method you used for the original transaction, unless you have expressly agreed otherwise.
Reduced refunds: We may reduce your refund if the value of the goods has been diminished by any amount as a result of handling of the goods beyond what is necessary to establish their nature, characteristics, and functioning.
Under the Consumer Rights Act 2015, goods must be:
If your container mini-garden is faulty, damaged, or not as described, you have the right to:
Please contact us immediately if you receive faulty or defective goods. We will arrange for a replacement or full refund at no additional cost to you.
If you are returning goods because they are faulty, damaged, or not as described, we will cover the cost of return postage.
If you are returning goods for any other reason (e.g., change of mind), you will be responsible for the cost of returning the goods to us.
For questions about returns or refunds, please contact us:
vorxyreloxax
Brunswick Industrial Estate
Unit 4 Sandison Ct
Newcastle upon Tyne NE13
7BA
United Kingdom
Phone: +44 191 340 1271
Email: supportuse@vorxyreloxax.world